Privacy Policy
Your privacy matters to us. This policy explains how Vennality collects, uses, and safeguards your information when you use our game servers, websites, and related services.
Information We Collect
When you connect to our Minecraft servers or visit our websites, we may collect certain information to provide and improve our services. This includes:
Account Information: Your Minecraft username, UUID, and any profile details you choose to provide when connecting to our servers.
Gameplay Statistics: We collect detailed player statistics including but not limited to: blocks mined, items crafted, playtime, kills, deaths, economy transactions, progression data, achievements, chat messages, and other in-game activity. This data is stored persistently and used to power leaderboards, progression systems, and analytics.
Connection Data: IP addresses, session duration, connection timestamps, client version, and server connection logs. This data helps us maintain server performance, prevent abuse, and enforce our rules.
Transaction Data: Purchases made through our store are handled by third-party payment processors (such as Tebex). We do not store payment card details or billing information on our own platforms. However, we may have access to your email address and name through these payment processors for order fulfillment and support purposes.
Communications: Messages sent through our support channels, Discord server, or in-game chat systems may be logged for moderation and support purposes.
How We Use Your Information
We use the information we collect to operate, maintain, and improve our game servers and services. Specifically, we use your data to:
Provide and personalize your gameplay experience, process transactions and deliver purchased items, enforce our server rules and prevent abuse, communicate with you about updates, events, and support requests, analyze usage patterns to improve server performance and game design, and comply with legal obligations.
We do not sell your personal information to third parties. We will never use your data for purposes unrelated to providing our services without your explicit consent.
Third-Party Services
We rely on trusted third-party services to operate our platform. These may include payment processors for handling store transactions, analytics providers for understanding usage patterns, hosting and infrastructure providers for running our game servers, and communication platforms like Discord for community interaction.
Each third-party service operates under its own privacy policy. We encourage you to review those policies. We only share the minimum data necessary for these services to function.
Data Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes encrypted connections, access controls, and regular security reviews.
However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
Children's Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected data from a child under 13, we will take steps to delete that information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at the email address below so we can take appropriate action.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify users through our website or Discord server.
Your continued use of our services after any changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:
Email: [email protected]
Address: 30 N Gould St #57847, Sheridan, WY 82801
We will respond to all legitimate requests within a reasonable timeframe.